FAQ

Frequently Asked Questions

Using The Shop

Select the License tier you want based on your planned usage of the music, you can do this at the top of the page after selecting "Find Music Now" or "Browse Music"




Add your selection to the cart and go to the checkout, you'll be asked to log in or create an account. 




Complete you purchase using your credit/debit card.  After you've payed for your purchase you'll be take to a page where you can select your music in MP3 or Wav format.





Single tracks will download instantly, groups of tracks will be zipped by the download manager and an email will be sent to your download link.



If you want to download again got to "My Account" in the main menu and select "Order History" then select "Details" for your track.




What is stock music?

Stock Music goes by several different names, it’s know at Production Music, Royalty free Music and sometimes Library Music.

Stock music is music that is pre-recorded and kept “in stock”. It’s used for TV, radio, films, advertising, videos, presentations etc. Lets say you wanted to  have some music in the background of a TV advert, instead of going to the time and hassle of hiring someone to create the music for you, you could go and listen through some pre-recorded music in a stock music library with the style of music you had in mind to fit your content.

When you’ve chosen the music you want, you pay a license fee to allow you to legally use and broadcast the music that you’ve synchronized to your video. For more info check out https://en.wikipedia.org/wiki/Production_music



What is "Royalty Free Music?"

Music is called royalty-free when a customer only has to pay ONE license fee, they get to use the music anywhere, they keep the license forever and they can re-use it in multiple projects at no extra cost. So they are free of paying more fees (royalties) making the music “royalty-free”

It does NOT mean that the artists have given away their music copyrights.

And it does NOT mean that the customer shouldn’t fill out cue sheets when required or that songwriters won’t get paid performance royalties down the line by their Performance Rights Organization.




Who owns the copyright to the music?

The composer of the music.




Do you belong to a PRO?

Yes. My Preforming Rights Association is APRA




What is a cue sheet?

A cue sheet is a record of all the songs and compositions used in a film and television production.

Cue sheets are usually prepared by producers or end-users (clients, owners) of a produced film, video, TV show, etc. Then the cue sheets are provided to a broadcaster, so that the broadcaster can report the use of the music to a performing rights organization ("PRO") every time a project is broadcast. It costs producers / users nothing.

PROs do not use cue sheets for social media or digital-only use. Cue sheets are not necessary for these types of  projects

For cue sheets and more information click here





Do I Have To Tell You Where I Use Your Music?

No. But if you want to share a link I'd love to know.





Youtube Copyright Claims/Content ID Claims?

First of all this
shouldn't happen! I've not had this problem with my music before, but YouTube's AI is a many splendid thing and it does make mistakes.

Solving the issue is simple, forward a copy of your license and your purchase confirmation email to YouTube.




Can I edit a track?

You can fade in/out, crop, lengthen, loop, and pitch shift to fit your
project.





What Format Are The Tracks?

Files download from this site are WAV, 16bit, 41.1KHZ .

Need a 24 bit version? Email me.


Can You Custom Compose For My Project?

Yes I can, Send me an email about what you have in mind.   andrew@refractivemusic.com.




Who is the best captain in Star Trek?

James T. Kirk

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This track is licensed under the terms of your Blanket License Agreement with us.

You may only use this track in accordance with the terms of your Blanket License Terms and Conditions. Please contact us at TuneBudAdmin if you require a different usage and we can easily and swiftly extend your licence either for your selected tracks or for your entire Blanket Licence.

Usage outside of the terms of your Blanket Licence is an offence and we reserve the right to take action against you.

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You may only use this music track under the terms of the Creator license agreement that you have purchased. Please contact us if you would like to extend the terms of your license or use the music track for another purpose.

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Stems and Loops

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As a current Refractive Music client, you may contact us for a Try Before You Buy account. Try Before You Buy lets you download as much music as you like, with no obligation to purchase. Try out different tracks and synchronise with your production. Make your final track selection and only pay for the tracks you decide to use. No beeps, no annoying voice-over saying "copyright Refractive Music". Simply download and audition broadcast quality music tracks.

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Sorry, you have hit the limit on your blanket account for this month. We set a download limit for security reasons. But don't panic! Simply contact your account manager or email TuneBudAdmin to have your download limit extended.

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